Dear Hearing Life Client
We understand the growing concern regarding the outbreak of coronavirus (COVID-
Accordingly, effective April 1st 2020, we will be temporarily closing all our clinics.
For our clients who have upcoming appointments, we will be in contact to reschedule your appointment for a future date, or if you’d like to reach us, please call 1-
We are still your hearing partner during these difficult times. Our contact centre can assist with urgent questions and inquiries. Rest assured that we are committed to providing you with the best service we can as we help all our clients navigate this unusual time.
Clients with a warranty or trial period that was set to expire March 1st or later will automatically receive a 3-
• Remote Technical Support
• Online Hearing Test
After Sales Support and Device Servicing
For information regarding after sales support or device servicing, and to get a status on ongoing repair and estimated completion and shipping date, visit our dedicated page.
Connecting with Us
Did you know? You can get access to hundreds of self-
You can also access our TeleSupport service without any fees which includes – email, live chat, telephone or video help from a Hearing Aid Specialist.
To access TeleSupport service solutions:
• Email: firstname.lastname@example.org
• Call 1-
Ongoing Customer Care Program
We continue to support hearing aid users during this time. To cater to your hearing aid supply needs, you will receive additional communications from us within the next few days, in the form of:
• A phone call from our call centre
• A direct mail with free batteries for hearing aid users
• For eligible clients, an email with instructions for obtaining your complimentary or public-
We’ll keep you informed
We continue to monitor this situation closely and will update you with information regarding the reopening of your clinic as soon possible. We also encourage our customers to stay up to date through Canada’s Public Health website.
We feel privileged to be your partner in better hearing care and look forward to seeing you when we reopen.